![]() ![]() We know the details of these internal conversations because of the ongoing publication of the Twitter Files, a serial investigation into the way the company has managed sensitive public issues, commissioned by its new owner, Elon Musk. Beyond that, the course was not yet clear: for now, Twitter would wait, and see what the President would do. Notably, Roth confirmed that the “public-interest exception” had been suspended in Trump’s case. That afternoon and evening, executives at the company went back and forth trying to figure out what this approach meant. “Jack just approved repeat offender for civic integrity.” The new policy, Roth explained, established an escalating system of five strikes, through which repeat offenses could lead to a permanent ban. Shortly before noon, Yoel Roth, Twitter’s Global Head of Site Integrity, sent a message to a colleague. But in the course of the morning things began to change. On the morning of January 7th, he e-mailed employees, saying that it was important that Twitter stick to its prior policies. and co-founder, Jack Dorsey, was vacationing in French Polynesia. Why, exactly, should this time be any different?Īt that precise moment, Twitter’s C.E.O. ![]() This choice had insulated Trump from punishment in the past. Twitter had developed an overlapping network of formal rules and internal review boards that governed its use, and had chosen to largely exempt public figures from the scrutiny it directed at most accounts. But on another level the situation was murkier. Trump had communicated much of this effort on Twitter itself accounts had been suspended for far less. The President, having been voted out of office, had repeatedly insisted that a fair election had been stolen, summoned what would become a violent crowd of his supporters to Washington and directed them to the Capitol, where they tried to forcibly stop the official tally that would remove him from office. On one level, the decision seemed straightforward. In the hours after the January 6th insurrection, executives at Twitter had to decide what to do about Donald Trump’s account.
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